Product Returns & Refunds
Returns and Refunds. We will require notification via our returns form, within 5 working days of date of purchase or delivery for any returns to be considered, will only accept returns of certain products** (see ‘What Cannot be Returned’). All returned products must be in perfect, unused, brand-new condition, and in their original undamaged packaging, with all manuals and any accessories that were included in the original sale. Returns must be accompanied by proof of purchase this is either a store receipt or invoice. The cost of freight for the returned product is at the expense of the purchaser.
What cannot be returned? Due to health and hygiene reasons we are unable to accept returns of any of the following products:
• Incontinence products (disposable, underwear, bedding).
• Toilet products (any).
• Bathroom seating and personal cleaning products (any).
Costs for returns? We reserve the right to charge an administration fee of $25 for returned goods. The cost of freight for the returned product is at the expense of the purchaser.