Delivery Info
Cost of Delivery: We want to make sure you get the best deal, so freight costs are calculated based on your location and the size of your order. You'll see the total freight costs at checkout.
Delivery Timeframe: We're dedicated to ensuring your order reaches you as swiftly as possible! Please keep in mind that while we ship orders every day, delivery times are estimates and may vary depending on factors beyond our control, such as courier services. Here's what you can generally expect:
- North Island: 2-4 working days
- South Island: 4-6 working days
- Rural Delivery: Please add an extra 3 working days to the times above.
Click and Collect: We understand the convenience of picking up your order in person, but as an online-only store, we don't have a physical location for click and collect services. However, rest assured that our online platform is designed to provide a seamless shopping experience, and we're here to assist you every step of the way. If you have any questions or need assistance, don't hesitate to reach out to us!
Courier Company: Your order will be delivered by Aramex, who are experts at getting your package to you safely and quickly. Want to follow its journey? You can easily track your package's progress using their tracking tool here.
Drop Shipping: Sometimes, to expedite your order's delivery, we collaborate with our trusted suppliers right here in NZ. Through a process known as drop shipping, our suppliers fulfill your order directly from their inventory. This means that your items can reach you faster, as they're shipped directly to your doorstep from the closest available source. We're committed to ensuring that you receive your order as quickly and efficiently as possible!"
Stock Availability: We strive to maintain a comprehensive inventory of all our products. However, in the event that an item is temporarily out of stock, rest assured that we'll notify you promptly and keep you updated on its availability. Your satisfaction is our priority, and we're committed to ensuring you're informed every step of the way! Additionally, if you wish, a refund is an option.
Parcel Not Arrived: If your parcel hasn't shown up when expected, reach out to us at info@mobilityplus.co.nz We're here to help, and we'll sort things out for you. You can also track your package's journey with Aramex using our tracking tool here.
Damaged Parcel: Oh no! If your parcel arrives damaged, let us know ASAP. We'll work with you and the courier to make it right. Just snap some photos and send them our way at info@mobilityplus.co.nz!